We've covered the emotional side of supporting your team after a critical incident — this is the practical companion: a calm, clear checklist of what actually needs to happen once a real emergency is over.
Get the Device Professionally Serviced Immediately
Any AED used in a real rescue needs professional inspection and replacement of used pads and battery before it can be considered ready again — never simply reset and reshelved.
Preserve the Data Log if Applicable
Many modern AEDs record rhythm and shock data during use — this information can be valuable for medical follow-up and should be preserved, not accidentally cleared during a quick reset.
Document What Happened While It's Fresh
A simple, factual record of the timeline — when it happened, who responded, what steps were taken — supports both organizational learning and any necessary reporting, while details are still clear.
Notify Your Maintenance Provider Promptly
Contact your AED maintenance provider as soon as practical after the event so replacement consumables and inspection can be arranged quickly, minimizing any coverage gap.
Check In With Everyone Involved
Beyond the equipment, follow up genuinely with everyone who responded or witnessed the event, as covered in our piece on supporting your team afterward.
We Respond Quickly When You Need Us
If your AED has just been used in a real emergency, call us immediately for prompt servicing. +971 52 1746500 — we're here to help right away.
We Respond Quickly When You Need Us
Heart First Response supplies, installs, maintains and trains organizations on AEDs across Dubai, United Arab Emirates and the wider Gulf region. Call us on +971 52 1746500 or visit heartfirstaed.com to get started.
